Recommended Equipment
for Form Fox and Escreen Collections
these scanners and signature pads
are located on our Amazon site
| |
Compatible with 2.4G Wireless & Bluetooth &
Connect Smart Phone, Tablet, PC, 1D Bar Code Reader
Work for QR PDF417 Data Matrix NT-1228BL
|
Scanner Provides
fast, reliable scanning,
making it ideal for retail,
hospital, education or
government settings
Bi-directional scanner type
Fast performance at 100
scans per second Accurate
first-time capture of 1D bar
codes
Advanced Data Formatting (ADF)
enables users to modify data
prior to sending to host
computer
|
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The scanner
is used to scan the bar code
from the authorization form
that the donor would bring
in and this will allow you
to find the donor in the
form fox system.
SCREENING EASE, AT LAST
web-based integrated
electronic screening
solutions reduce the costs
associated with paper-based
errors and provide
measurable improvement in
quality, efficiency and
compliance. |
YOU WILL ALSO NEED A PC OR AN IPAD TO
OPEN THE FORMFOX WEB BASED PORTAL
Q: How do I
start a collection in FormFox?
A: There are several ways to start a
collection in FormFox, but the key to an
eCCF collection in FormFox is the
laboratory account number. The
laboratory account number is used by
FormFox to retrieve the associated
employer, MRO and test profile data for
the account. If the collector knows the
lab account or if there is a paper CCF
available, which has the lab account,
the collector can begin the process by
entering the lab account. Some FormFox
sites keep a list of the most common
accounts for which they collect samples
and send to the lab. The Account Book in
FormFox also allows sites to set up
accounts, and collectors can also begin
a collection by choosing the account
from the Account Book. The most common
method now used within FormFox to start
a collection is a donor walking into a
collection site with an Authorization
Form for a service that has been
pre-ordered.
Q: How do I start a FormFox
collection using the ‘authorization
barcode’ option?
A: The authorization barcode is
generated when a test event is
“pre-registered” in FormFox, meaning an
order was placed. If the donor arrives
at the collection site with an
authorization form, the collector can
enter the authorization number from the
form, or scan the associated bar code,
under the “Authorization Barcode”
option. This action will retrieve the
ordered test event with FormFox and
allow the collector to complete the
event. The donor will come in with a
pre-authorized barcode that the
collector will enter rather than
starting with the manual chain. The
collector retrieves the pre-order,
verifies the information is correct and
performs the collection.
Q: If I have a paper CCF, can I
convert that into an eCCF?
A: Yes, the paper CCF holds the
laboratory account number, so the
collector can either scan the barcode or
enter the lab account number into
FormFox to start the collection process.
Q: If the donor does not bring an
Authorization Form or paper CCF with
them, how should I proceed?
A: Since the key to starting a lab based
collection in FormFox is the laboratory
account number, check to see if there is
a list of customer lab accounts at your
clinic/collection site, or check to see
if your site has set up customers in the
FormFox Account Book. You could also
call the customer to obtain the
laboratory account number or find out if
the test event may have been
pre-ordered. Without the laboratory
account number, FormFox will not be able
to produce a proper eCCF.
Q: Collector selects “Print CCF” and
nothing happens.
A: Ensure that Adobe Reader has been
installed on any computer that is using
Formfox. Get the latest version of
acrobat by visiting:
https://get.adobe.com/reader/
Additionally there may be a
browser or other pop-up blocking
software running.
We recommend using Internet Explorer as
the browser for Formfox . Here is how to
adjust your pop-up blocker settings in
Internet Explorer:
-
Click on the tool’s menu or the gear
icon on the top right of the browser
window.
-
Go to Internet Options.
-
From the Internet Options menu,
click on the privacy tab.
There could also be multiple
toolbars running with pop up blockers.
Check with your local IT Department for
assistance with applications that might
be installed on the computer and be
affecting your ability to use Formfox.
For additional information
or assistance with the Formfox product,
feel free to contact Formfox customer
support at (877) 376-3691.
Q: Collector attempts to print CCF
and their printer stops working.
A: There are some simple things that can
be tried prior to using a manual chain.
Some of these include power cycling the
printer (turn off for 10 seconds and
turn on) and checking that the printer
is connected to the network. If the
basic checking of the printer does not
resolve the ability to print and there
is no way to print the chain, then
regardless of the reason the collector
will have to manually fill out a CCF
using a paper form on hand that were
sent by the lab.
Q: How does the MRO or Employer get a
copy of the CCF?
A: Users can print a copy of the CCF at
any time in FormFox, and provide a copy
to the donor, employer or MRO. FormFox
will auto-distribute the MRO copy via
fax, as long as the MRO fax number is
present.
Q: I made an error after Step 1 in
FormFox and I don’t think I can complete
the test.
A: The collector can logout and log back
in and should be alerted that a test is
in process. FormFox will ask if they
want to continue with the test or delete
the test. Choose delete.
Q: What
Equipment is required to operate FormFox?
A: In general, the usage of FormFox
requires a computer, printer, signature
pad, and internet. FormFox also supports
the use of an iPad, which offers the
benefit of built in signature capture
and barcode scanning features. For a
list of recommended equipment and links
to purchase items online please visit
the Equipment
Section of our website.
Q: What happens
if my equipment stops working suddenly?
A: Most equipment has some sort of
manufacturer warranty or sales warranty.
Consult with the Manufacturer and the
party that sold the device. They
normally would be the best route to
discuss faulty equipment.
In some cases the purchase of new
equipment might be required, as long as
the replacement equipment is compatible
with Formfox, purchasing can be done by
any vendor/sales partner that is
preferred.
Q: Who installs
my new equipment?
A: Installation of equipment is up to
individual sites. Normally this is done
by the site IT Department or onsite
technical agent.
Q: Can I buy
equipment directly from Formfox?
A: Formfox provides information on the
type of equipment to obtain and some
suggested links of where to obtain
equipment. We do not “provide” the
equipment. The site will purchase their
own equipment from a qualified vendor.
Equipment information and purchase
locations can be found on the Equipment
section of the Formfox website.
Q: How much does it cost to use FormFox?
A: FormFox Basic is provided to you free
of charge for all services except DOT
Physicals. DOT physical exam
subscriptions are based on volume. A
representative will be in contact during
the implementation period if the clinic
has interest in utilizing the DOT exam
workflow.
Refer to the contact us page for contact
information.
Q: Are there requirements for my
username and password?
A: Yes. Due to security
requirements a username must be at least
eight characters and can be a
combination of letters and/or numbers,
but does not require a combination of
the two. The password must also be at
least eight characters and include both
alpha and numeric values must have at
least one numeric value.
Q: How often
does FormFox prompt you to change your
password?
A: Every 90 days.
Q: If a
collector is terminated, how does the
administrator ensure that the collector
can no longer access FormFox?
A: Users that no longer work at a
FormFox clinic or collection site should
be set to inactive. The site
administrator can make this change by
choosing the System tab, and then
selecting User Setup.
Q: How do I
login to FormFox?
A: New users must be assigned a login
name and a temporary password. It is
also highly recommended that you allow
pop-ups for the FormFox site in your
browser. After submitting your username
and password in the FormFox.com login
section, you will be prompted to create
a new password. Your site administrator
has access the user setup, and can reset
your password, if necessary.
Q: What do I do
if I am locked out of my account?
A: Users will have their passwords
locked after five unsuccessful login
attempts. If this has occurred, or if
the user has simply forgotten their
password, the site administrator or
FormFox support can reset it. Site
administrators can select the System
tab, and then User Setup, to access the
password reset functionality for a
particular user.
